Your account was locked down due to not having two-factor authenticator enabled on your account. Support has reset your account.
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
I have tried to log in to my account and it keeps saying contact us to reset your access. I have tried to reset my password and follow the steps the email you have sent me. Still wont let me access my account.
HUD's Office of Housing Counseling
Comments
Hello, Your account was…
Hello,
Your account was locked down due to not having two-factor authenticator enabled on your account. Support has reset your account.
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team