If you have the app and your account shows in the app and regenerates a new one-time code every 30 seconds, you will then log into your account. After you enter your email and password it'll take you to a page to enter that 6-digit code. Just a tip, you will also have to enter CAPTCHA image characters, we suggest entering the CAPTCHA first, then the code to avoid having to put in the new refreshed code.
I am trying to set up the 2 factor authenticator. I already downloaded the app to my phone and it gives me a one time code. But I don't know what to do from there.
Can you please send me the steps to do after that?
HUD's Office of Housing Counseling
Comments
Dear Liliana, If you have…
Dear Liliana,
If you have the app and your account shows in the app and regenerates a new one-time code every 30 seconds, you will then log into your account. After you enter your email and password it'll take you to a page to enter that 6-digit code. Just a tip, you will also have to enter CAPTCHA image characters, we suggest entering the CAPTCHA first, then the code to avoid having to put in the new refreshed code.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team