I previously had an account but can no longer access it although I used my saved username and password. I have emailed your agency several times about resetting my password, but continue to receive a response stating "Housing Counseling Agency identification number was missing from request", but I do not have a Housing Counseling Agency identification number. I am just trying to register to take my class. Now I am trying to create a new account and I am unable to due to my work email already being in the system. I need this issue resolved so I may take the housing exam.