Hello,
I tried using your advice, but I'm still unable to login. I called for help and on one has answered me. Can someone help me? (732)713-0239. Thank you.
Dear Margaret,
The website is set up on a one-time code, meaning the authenticator app, that was downloaded to your mobile device, generates a new code every 30 seconds. Please ensure that you are entering the correct code.
Please note, it will be easier to enter the CAPTCHA before entering the 6-digit code, as the code regenerates every 30 seconds. Doing this will help avoid having to reenter the 6-digit code.
If you are unsure you set up the TFA correctly, please advise and we will disable the TFA from your account as a temporary fix.
email
mdudonis@optimum.net
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HUD's Office of Housing Counseling
Comments
Dear Margaret, Support has…
Dear Margaret,
Support has disabled the TFA for your account.
Right now, the set up for TFA is not working correctly, once this issue has been resolved, we will reach back out to assist with setting up your TFA.
In the meantime, you will be able to log into your account and bypass the TFA access code.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team