Ticket from Nikema Carter - Certification Exam

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Hello Nikema,

Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.

As of now we have you registered to take the HUD Housing Counselors Certification Exam on 23 November 2024 1415 American/New_York time. Can you please provide what time and date you would like to move your exam to so Support can attempt to manually change this? 

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hi, The links you provided in the email took me to the website and required me to log in again. Once I logged in I get sent back to the same page. I don't see any verbiage with Access Exam Details. There is a link for Exam registration, which does an entire 360 leading me back to square one. It tell me the pageyou are looking for does not exist and requires me to log in. I tried calling the number provided before the office closed and no one answered, I left a voicemail and received no call back. It also tells me I need to set up two factor authentication, when I attempt it closes out and tells me how many attempts I have left. This almost seems as if this is being done on purpose so that I can't change my date or I'm being forced to forfeit funds. I really need to reschedule this exam and I am unable to do so. I don't have that much time to change it. Thank you
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nikema.c.hawkins@gmail.com
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