Good Morning,
I continue to experience technical problems with the login process. When I log in with my email address and use the password sent from HUD I receive and error message for incorrect password. I try to change password but do not receive the new email to do so. Is there a way that I can login an create a permanent password. I'm working on the study information for the Home Couseling Test.
email
ddolan@communitybuildingpartnership.org
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HUD's Office of Housing Counseling
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Dear David, Support is…
Dear David,
Support is unsure what password you received from HUD as your account is set up with a password of your choosing after you log in with the temporary login link after registering for an account.
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team