Aloha,
I have two users at our organization who are currently training to become certified HUD counselors. They keep receiving a notification about having MFA set up however upon clicking on the notification, it takes them to their profile page with nothing there to add to their authenticator app. Are we missing something? I believe they said they have one more login before being unable to access the training module.
Any assistance would be greatly appreciated.
email
michaeld@hawaiiancouncil.org
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HUD's Office of Housing Counseling
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Dear Michael, Thank you for…
Dear Michael,
Thank you for making us aware of this issue. We will attempt to recreate this issue and get it resolved.
In the meantime if you provide us with the user's names or email addresses, we will reset their access.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Support has not received…
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please update this ticket https://hudhousingcounselors.hud.gov/node/31136. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team