Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
I have reviewed your previous instructions and I have reset my password multiple times. Even after my account was reset the blue hyperlink to "set-up two factor authentication" does not do anything. There is no option to provide a code or set up for two-factor log in. I have checked my security settings and enabled pop-ups, redirects, location, etc. I have also tried logging in from my phone and the link does not work either. I do have the Microsoft authenticator app on my phone.
I have one or two attempts left so if we could get this resolved today that would be ideal as I'm trying to register for the HUD Exam.
Erin Wachtel | office 507-836-1620 | cell 507-381-1688
Unable to set up two-factor authentication with my account.
Also when I am logged in there is no record of the modules I have completed or the knowledge assessment.
HUD's Office of Housing Counseling
Comments
Hello, Support has reset…
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
I have reviewed your…
I have reviewed your previous instructions and I have reset my password multiple times. Even after my account was reset the blue hyperlink to "set-up two factor authentication" does not do anything. There is no option to provide a code or set up for two-factor log in. I have checked my security settings and enabled pop-ups, redirects, location, etc. I have also tried logging in from my phone and the link does not work either. I do have the Microsoft authenticator app on my phone.
I have one or two attempts left so if we could get this resolved today that would be ideal as I'm trying to register for the HUD Exam.
Erin Wachtel | office 507-836-1620 | cell 507-381-1688