Sorry, but I feel extremely frustrated writing these lines. I have been trying for two weeks, using every possible method, to register for the HUD Certified Counselor exam, and I just can't find a way. It requires an authentication factor that is completely impossible to install. I cannot access my profile, and when I do manage to log in and enter all the required information to register for the exam—something I have done countless times—I receive anywhere from one to five different error messages, or it tells me that the page is unavailable and then locks me out of my account. I don't understand how a website can be so faulty. I need help, and I no longer know how to ask for it. My phone number is: (720) 745-9145. Thank you.
email
cfarias-sabalo@bouldercounty.gov
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HUD's Office of Housing Counseling
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Dear Carla, Thank you for…
Dear Carla,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, please include screenshots of the error messages and specific details about the page.
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
I already installed the…
I already installed the Google Authenticator app on my phone, but I can't login to actually set it up. When I put my password says, "Contact support to reset your access". Can you reset my 2MFA so I can login and set my authenticator?
Thanks.
Dear Carla, The technical…
Dear Carla,
The technical problems affecting the website has been resolved. You can now return to HUDHousingCounselors.hud.gov and continue your intended activity.
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team