Can't seem to access my account even though I'm inputting my username and password correctly. Received this message, "Contact support to reset your access." Can someone please assist me to resolve this? Thanks
Kind regards,
Ricky Morris. 🙂
email
rmorris@nhsofnewhaven.org
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HUD's Office of Housing Counseling
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Dear Ricky Support has reset…
Dear Ricky
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team