Original Ticket Body: Hi there, can i please speak with a live customer support by phone? I got confused why i kept getting locked. I followed the instructions on changing password now im locked out again.
Original Ticket Body: Hi there, I cannot log in to my account. It says I need to contact support to retrieve my access. I'm not sure what to do at this point. Please help
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
If you are still experiencing TFA setup, please make sure you clear all windows and open browsers to ensure you are able to enter the correct information. Support has reset your account again. You have 3 attempts to enter the information before your account is locked again.
Please provide a good phone number in order for someone to reach out to you. Please be aware all windows or browser are closed before you try to reset your TFA.
Hi there, can i please speak with a live customer support by phone? I got confused why i kept getting locked. I followed the instructions on changing password now im locked out again.
HUD's Office of Housing Counseling
Comments
Original Ticket Body: Hi there, can i please speak with a live customer support by phone? I got confused why i kept getting locked. I followed the instructions on changing password now im locked out again.
Original Ticket Body: Hi there, I cannot log in to my account. It says I need to contact support to retrieve my access. I'm not sure what to do at this point. Please help
Dear Mary,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Mary,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
If you are still experiencing TFA setup, please make sure you clear all windows and open browsers to ensure you are able to enter the correct information. Support has reset your account again. You have 3 attempts to enter the information before your account is locked again.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Mary, Please provide a…
Dear Mary,
Please provide a good phone number in order for someone to reach out to you. Please be aware all windows or browser are closed before you try to reset your TFA.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Mary, As we did not…
Dear Mary,
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team