Certification Exam

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Submitted by Customer Support on Fri, 03/28/2025 - 08:29

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Dear Chelsea,

We received your documentation for your request. Please indicate what type of reasonable accommodations you are needing. Please also advise which test center you would like to take the test at along with 3 test dates and times 45 days in advance.

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved. 

If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.

Important Information About the Request Process:

  • Gather documentation before submitting your request.
  • Request accommodations before you register for the exam.
  • Submit a new request for each exam attempt.
  • Request accommodations for exams at a test center at least 45 days in advance (Test Center Locator).
  • Request accommodations for online exams at least 5 days in advance.
  • Note the following accommodations are only available at test centers:
    • Special software or equipment
    • Professional reader or recorder
  • Call 210-489-1461 if you have questions or concerns. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

 

 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Examples of Accepted Documentation

  • Recommendations of qualified professionals
  • Proof of past testing accommodations
  • Documented observations by educators
  • Results of psycho-educational or other professional evaluations
  • An applicant’s statement of his or her history regarding testing accommodations

Important Notes

  • Requests are not complete until Support confirms that sufficient documentation has been provided.
  • Online exams are proctored remotely using software that blocks all other computer applications. Screen reader or screen magnification programs will not function during online exams.
  • Online exam candidates must provide their own equipment.
  • Candidates should contact Support if canceling or rescheduling a test center exam with accommodations.
  • Call 210-489-1461 if you have questions. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

 

 

 

 

 

 

 

 

 

 

 

Submitted by Customer Support on Fri, 03/28/2025 - 12:59

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Dear Chelsea,

We need to know what exact accommodations that you have in order for us to see if a test is available next week. Please indicate what accommodations you will need in order for your test to be scheduled. Request accommodations for online exams at least 5 days in advance.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by cmartinez@gree… on Fri, 03/28/2025 - 13:01

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Hello,
Thank you this link worked! For some reason the other one did not work. I requested accommodations for more time and breaks due to ADHD, history of traumatic brain injury and Chiari Malformation (defect of the brain and spinal cord). I did provide extensive neurological paperwork. Please let me know if you need me to resubmit that. Thank you so much for your help!

Submitted by Customer Support on Fri, 03/28/2025 - 13:50

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Dear Chelsea,

We received your documentation. Which testing center would you like to take the test at, or will you be testing online? Support also needs 3 different Dates and times to ensure we have availability. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by cmartinez@gree… on Fri, 03/28/2025 - 14:34

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Hello,
I am looking to do it virtually on 04/02-time would be 2 p.m., 2:15 p.m., 2:30 p.m., 2:45 p.m., 3 p.m., 3:15 p.m. 3:30pm. 3:45 p.m. 4 p.m. It appears my work is only allowing that day to complete the test. Please let me know if that does not work. Thanks so much for your assistance!

Submitted by Customer Support on Fri, 03/28/2025 - 14:47

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Dear Chelsea,

Your request for extra time and breaks are approved.

Please complete the following steps:

  1. Log into your HUDHousingCounselors.hud.gov user account.
  2. Register for the exam .
  3. Notify Support that you have registered by visiting this URL: for the date of 04/02/2025

[Use for EXTENDED TIME] Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date and time will match your original registration.

[Use for OTHER - ONLINE] Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.

We look forward to your reply.

Sincerely.

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 03/28/2025 - 16:35

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Dear Chelsea,

Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date, and time will match your original registration.

 Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.

Sincerely.

The HUDHousingCounselors.hud.gov Support Team

Hello, my name is Chelsea Martinez. My e-mail is cmartinez@greenpath.com. I was calling because I had requested accommodations a few days ago for my exam that I need to register for. I know it says to not register until you get the accommodation request. I haven't received an e-mail or update or anything. I was wondering if someone could give me a call at 734-626-0676 or send me an e-mail. Either way, thank you and I hope you have a great day. Bye.

email
cmartinez@greenpath.com
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