My name is Trang and I am a program manager at Southland Integrated Services. I am trying to register for the HUD exam to take on behalf of my organization, but whenever I try to register for the exam, it would require me to re-login even though I'm already logged in. Then when I try to log in, I get an error message saying "Contact support to reset your access". I have tried changing my password as well, but when I click on the link to change my password, I would get the same error message stating "Contact support to reset your access". Would you please be able to help me so that I can register for the exam as soon as possible?
email
trangtran@southlandintegrated.org
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HUD's Office of Housing Counseling
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Dear Trang, Support has…
Dear Trang,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hello, Thank you for…
Hello,
Thank you for resetting my account, however, I am still experiencing a lot of issues when registering for the exam. I have now reset my account, set up two factor authentication, but whenever I go to register for the exam, I would fill out all of the required fields, and when I hit register for the exam, it would pop up "There was a problem with your form submission. Please wait 300 seconds and try again." Every time I wait for the time limit to pass to retry the submission, the time would increase more and more.