Ticket from Michael Tracy - Training

Submitted by Michael Tracy on

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Submitted by Customer Support on Wed, 04/02/2025 - 16:03

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Dear Michael,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the specific Module numbers are not working correctly. Support will look further into this and reach back out once resolved.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Michael Tracy on Wed, 04/02/2025 - 16:12

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Modules 2.1, 2.2, 3.1, and 3.2. The modules work fine for the most part, but any highlighted text which is supposed to be linked to a definition/external site does not work. A pop-up window populates that says something like "this link is not active".

Submitted by Michael Tracy on Wed, 04/02/2025 - 16:12

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Modules 2.1, 2.2, 3.1, and 3.2. The modules work fine for the most part, but any highlighted text which is supposed to be linked to a definition/external site does not work. A pop-up window populates that says something like "this link is not active".

Submitted by Customer Support on Thu, 04/03/2025 - 15:58

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Dear Michael,

Thank you for the information. We will look into this further.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 04/25/2025 - 09:11

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Dear Michael,

Thank you for contacting us to assist you. We appreciate your feedback, and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Hello, I have taken the knowledge assessment for the HUD housing counselor course twice. I have not been able to access my results either time. The assessment states that the most recent attempt's results should be accessible from my user profile. When I visit the user section it says that I have not taken any knowledge assessments. Please advise. Two other issues: -most links to external sites in the modules do not work - the HUD Exam calculator does not work
email
mike@chicagofurniturebank.org
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