During our launch process, our system is checking test takers machine for software and tools that can be used to attempt to bypass the secure browser. As this was detected, for this reason, your test was automatically suspended. If you have Chrome plugins that can access your webcam, please pause those with any form of virtual webcam e.g ManyCam. Your exam has been rescheduled for April 10,2025. Please log into your account to reschedule for a time that works for you.
For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:
Review the webcam requirements. NOTE: Beginning August 6, 2020, HUD will accept any camera for the online exam.An external camera will no longer be required until further notice.
Visit Online Testing Requirements to check equipment compatibility for webcam, microphone, and internet speed
Test browser functionality of the exam Calculator provided onscreen during the exam
HUDHousingCounselors.hud.gov cannot provide a webcam. You will not need a webcam if you choose to take the Certification Exam at a test center.
Note: A separate Webassessor log-in is not required for any step in this process. Candidates are automatically logged into Kryterion's Webassessor site with their HUDHousingCounselors.hud.gov account when they proceed to the Exam Status Center. Candidates should proceed to the Exam Status Center from the Exam Pre-launch page to complete the preparation steps and launch the exam. The Exam Pre-launch page can be accessed in your User Profile via Access Your Online Exam.
My exam says it is suspended, and I am unable to proceed. I need help to access my exam. When I request assistance from Kryterion they refer me back to my test sponsor.
HUD's Office of Housing Counseling
Comments
Dear Brandi, During our…
Dear Brandi,
During our launch process, our system is checking test takers machine for software and tools that can be used to attempt to bypass the secure browser. As this was detected, for this reason, your test was automatically suspended. If you have Chrome plugins that can access your webcam, please pause those with any form of virtual webcam e.g ManyCam. Your exam has been rescheduled for April 10,2025. Please log into your account to reschedule for a time that works for you.
For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:
HUDHousingCounselors.hud.gov cannot provide a webcam. You will not need a webcam if you choose to take the Certification Exam at a test center.
Note: A separate Webassessor log-in is not required for any step in this process. Candidates are automatically logged into Kryterion's Webassessor site with their HUDHousingCounselors.hud.gov account when they proceed to the Exam Status Center. Candidates should proceed to the Exam Status Center from the Exam Pre-launch page to complete the preparation steps and launch the exam. The Exam Pre-launch page can be accessed in your User Profile via Access Your Online Exam.
Sincerely,
TheHUDhousingcounselors.hud.gov. Support Team