My name is Hannah Hayden. I'm trying to take my head housing certification exam. I'm scheduled to take it at 9:00 AM. It is now 802. It looks like my account is locked. I cannot get in. I really need you to give me a call back. You can call my cell phone at 276-325-1770 or you can contact which is 276-452-2441 and it is ext 105. I really need to get this fixed so I can take this exam at 9:00 AM Thanks.
email
hvaustin02@gmail.com
Archived
Unarchive
HUD's Office of Housing Counseling
Comments
Dear Hannah, Support has…
Dear Hannah,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team