Hey my name is Kalina Schneller. I am calling because I have been submitting tickets back and forth. It's been about 3 months and this has been happening since February. I cannot log into FHA to fill out my application to get my Hecum certification. I've already passed the test and everything. I've gotten my username, I've changed my password and it's still not letting me log in. Going back and forth with the help tickets has not helped because I'm still experiencing issues where I can't log in so I would really like to just be able to submit my application to get my HUD certification verified and that is what I need assistance with. My phone number is 947-957-4005. Thank you, have a great day. Bye
email
talenas1@olhsa.org
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HUD's Office of Housing Counseling
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Dear Talena, Our records…
Dear Talena,
Our records indicate your information was submitted to FHA on 03/06/2025. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection. Please reach out to FHA for issues logging into their website.
A counselor will not be officially placed in the certified counselor database until the Agency FHA Connection Application Coordinator successfully validates counselor employment in the FHA Connection system. After you submit your application in FHA Connection, you should alert your Agency FHA Connection Coordinator to validate your employment.
Certificates are available to print after the candidate's employment is verified in FHA Connection. Find instructions for printing your certificate here.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team