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Submitted by Customer Support on Fri, 05/09/2025 - 12:28

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Dear Shakita,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include what you are experiencing or a screen shot of the issue.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 05/12/2025 - 14:31

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Dear Shakita,

Support is following up to ensure you were able to view the video on your phone.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 05/13/2025 - 08:20

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Dear Shakita,

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Hello, my name is Shaquita Crittenden. I need assistance with playing the video on my phone. My number is 313-510-5508. Thank you.

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