I need to reset my account because it has been more than a year I didn't use the training. Now I need to restart the training for the exam, and I can't get in. Also, I change device for my authenticator, that is being a problem for me.
email
mtompkins@clues.org
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HUD's Office of Housing Counseling
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Dear Martha, Support has…
Dear Martha,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team