Support has rescheduled your exam please be aware you are able to cancel or reschedule by using the instructions below. June 16th is not available however you are able to login into your account and change the date for a later or earlier time that works best for you.
To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard.
Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Candidates may submit a request for a refund or fee waiver due to a documented personal emergency. Each request is reviewed on a case by case basis, and fee waivers are not guaranteed.
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
The testing center notified us that they will not have any private rooms available until September. Alternatively, we can ask if they can reserve a corner seat. Would this work for you or would you like to delay the exam for September?
The only issue I can think of it when I read questions out loud.
September is fine. I think that Wed the 10th at 10 am would be best, but the following wed would work too.
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
My employer is pushing their HUD Counseling program out a bit further due to some staffing changes. I hate to ask again but can we reschedule my exam for the fall?
I need to reschedule my hud exam with accommodations again. I apologize but I have a family emergency that has all my attention.
Id like to postpone it until July 16th if possible. At NTC.
HUD's Office of Housing Counseling
Comments
Dear Crystal, Support has…
Dear Crystal,
Support has rescheduled your exam please be aware you are able to cancel or reschedule by using the instructions below. June 16th is not available however you are able to login into your account and change the date for a later or earlier time that works best for you.
To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard.
Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Candidates may submit a request for a refund or fee waiver due to a documented personal emergency. Each request is reviewed on a case by case basis, and fee waivers are not guaranteed.
Please see the CANCELLATIONS DUE TO EXTREME WEATHER OR LOCAL EMERGENCIES policy.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Crystal, This message…
Dear Crystal,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
I asked for July not June.
I asked for July not June.
Dear Crystal, Does July 17th…
Dear Crystal,
Does July 16th at 10am work for you?
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Yes that would be great!
Yes that would be great!
Dear Crystal, This message…
Dear Crystal,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Crystal, The testing…
Dear Crystal,
The testing center notified us that they will not have any private rooms available until September. Alternatively, we can ask if they can reserve a corner seat. Would this work for you or would you like to delay the exam for September?
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
The only issue I can think…
The only issue I can think of it when I read questions out loud.
September is fine. I think that Wed the 10th at 10 am would be best, but the following wed would work too.
Dear Crystal, This message…
Dear Crystal,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
My employer is pushing their…
My employer is pushing their HUD Counseling program out a bit further due to some staffing changes. I hate to ask again but can we reschedule my exam for the fall?