Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. You must login into your account and when prompt to Set Up application for TFA click the link and follow the instructions below. Support is unable to access or reset your password.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
HUD's Office of Housing Counseling
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Dear Franklin, Please note…
Dear Franklin,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. You must login into your account and when prompt to Set Up application for TFA click the link and follow the instructions below. Support is unable to access or reset your password.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team