Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved.
If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.
Important Information About the Request Process:
Gather documentation before submitting your request.
Request accommodations for exams at a test center at least 45 days in advance (Test Center Locator).
Request accommodations for online exams at least 5 days in advance.
Note the following accommodations are only available at test centers:
Special software or equipment
Professional reader or recorder
Call 210-489-1461 if you have questions or concerns. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Examples of Accepted Documentation
Recommendations of qualified professionals
Proof of past testing accommodations
Documented observations by educators
Results of psycho-educational or other professional evaluations
An applicant’s statement of his or her history regarding testing accommodations
Important Notes
Requests are not complete until Support confirms that sufficient documentation has been provided.
Online exams are proctored remotely using software that blocks all other computer applications. Screen reader or screen magnification programs will not function during online exams.
Online exam candidates must provide their own equipment.
Candidates should contact Support if canceling or rescheduling a test center exam with accommodations.
Call 210-489-1461 if you have questions. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Support is reaching out as we have not received your documentation to review for your request for your accommodation. You are able to submit this documentation via this ticket or attach it to your original request on the portal.
Support is reaching out as we have not received your documentation to review for your request for extended time. You are able to submit this documentation via this ticket or attach it to your original request on the portal.
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please submit a new ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
HUD's Office of Housing Counseling
Comments
Dear Taleah, Reasonable…
Dear Taleah,
Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).
Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved.
If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.
Important Information About the Request Process:
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Examples of Accepted Documentation
Important Notes
Dear Taleah, Support is…
Dear Taleah,
Support is reaching out as we have not received your documentation to review for your request for your accommodation. You are able to submit this documentation via this ticket or attach it to your original request on the portal.
Sincerely,
TheHUDhousingcounselors.hud.gov Support team
Dear Taleah, Support is…
Dear Taleah,
Support is reaching out as we have not received your documentation to review for your request for extended time. You are able to submit this documentation via this ticket or attach it to your original request on the portal.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Taleah, Support has not…
Dear Taleah,
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please submit a new ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team