If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Support shows you did create an account with the email address Jrobles@Act.lawrence.org we will correct the email for you to reflect Jrobles@actlawrence.org however once this is completed you will need to log in and click on forgot password to reset it with the correct email address.
Original Ticket Body: Dear [Support Team / HUD Counselor Support],
I hope this message finds you well. I recently created a new HUD Housing Counselor account but am currently unable to log in due to an issue with my password. I’ve attempted to reset it, but have not been successful.
Could you please assist me in resolving this issue so I can access my account?
Here are some details that may help:
Full Name: Jazianna Biladeau
Email Address Used to Register: Jrobles@actlawrence
Date of Account Creation 7/11/2025
Please let me know if you need any additional information to verify my identity or assist with the password reset.
HUD's Office of Housing Counseling
Comments
Dear Jazianna, If you are…
Dear Jazianna,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Support shows you did create an account with the email address Jrobles@Act.lawrence.org we will correct the email for you to reflect Jrobles@actlawrence.org however once this is completed you will need to log in and click on forgot password to reset it with the correct email address.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Dear [Support Team / HUD Counselor Support],
I hope this message finds you well. I recently created a new HUD Housing Counselor account but am currently unable to log in due to an issue with my password. I’ve attempted to reset it, but have not been successful.
Could you please assist me in resolving this issue so I can access my account?
Here are some details that may help:
Full Name: Jazianna Biladeau
Email Address Used to Register: Jrobles@actlawrence
Date of Account Creation 7/11/2025
Please let me know if you need any additional information to verify my identity or assist with the password reset.
Thank you in advance for your support.
Best regards,
Dear Jazianna,
You are able to update your email by logging into your account and selecting "Edit" on the User Profile Dashboard.
Below your State location is the change password or email link. Support shows your account under the email Jrobles@Act.lawrence.org
Sincerely,
The HUDHousingCounselors.hud.gov Support Team