I was given the opportunity to step out and use the restroom for 5 minutes according to the proctor. I set a timer for 4 minutes to make sure I was back to the testing area in time. I came back to my testing area and received a message saying my test was suspended for not complying. This is not my first attempt so I know the process. I was not given any instructions yet to begin verification and beginning the test so I'm not sure why my test is being suspended.
email
brady.donohue25@gmail.com
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HUD's Office of Housing Counseling
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Dear Brady, Thank you for…
Dear Brady,
Thank you for informing us of the issue you are experiencing. Support will review your session and will reach out to you via this ticket once the decision is made.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Brady, This message…
Dear Brady,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider. Your exam has been rescheduled for July 25th at 8pm. If this does fit your schedule, please log in to your account and reschedule at your own convivence.
We are glad we were able to resolve this issue and wish you a successful exam experience.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team