Rescheduling information provided
Hi, my name is Elizabeth Stark STARK and I was registered to take the HUD Housing Counseling exam this morning, July 29th at 11:00 AM. However, when I reviewed my confirmation e-mail, I realized that I had accidentally registered for a Spanish language test instead of. What I need is English language, so I am wondering if there's a way to change it or to register for an English language test instead. I'm located in Charlottesville, VA and I was going to take the test at the Piedmont Virginia Community College Testing Center. My phone number is 646-284-7662 and my e-mail address is estark@piedmonthousing.org and that's P i.e. DMONT Housing alloneword.org. Please give me a call back when you get a chance. Thank you.
HUD's Office of Housing Counseling
Comments
Dear Elizabeth, To cancel or…
Dear Elizabeth,
To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. Click Reschedule on Kryterion website and you will be able to change the test for the language you are needing.
Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Hello, I was scheduled to take my exam at 11am today, July 29, but just realized I booked the Spanish language exam instead of English, which is what I need. Is there a way to cancel the Spanish exam or re-book it for English? Thank you!
My name is Elizabeth Stark, and I work at Piedmont Housing Alliance. My email address is estark@piedmonthousing.org. My direct number is 434-825-0302
Dear Elizabeth, ONLINE EXAMS…
Dear Elizabeth,
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please login to your HUD account and launch your exam. Once you have been redirected to the Kryterion?Webassessor site click Registration, and you are able to reschedule your exam from Spanish to English. If you have any further issues, please contact Kryterion via chat or support ticket.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team