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Hi, I need to schedule my exam for the Certified HUD counseling service. They system says i'm locked out. I'm hoping to schedule for this friday. Are you able to assist?
The email I used for the set up was vizioncafe1@gmail.com. Please advise, thanks
email
kathyj@nhsokla.org
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HUD's Office of Housing Counseling
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Dear Kathy, Support has…
Dear Kathy,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hi, I purchased a retake of…
Hi,
I purchased a retake of the Online Certified HUD counseling exam. I've tried to log into to it, but the systems states I have no exam scheduled. Can you assist me? I purchased it on 7.28.25 and it processed through my account on 6.29.25. Please advise, thanks I registered through my work email kathyj@nhsokla.org