Final Response Notes
Reset account/TFA instructions provided
I (as well as my staff) have been experiencing many issues logging into this portal. I had recently added an authenticator and when I input the code, does not work.
email
danteo.lara@gmail.com
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HUD's Office of Housing Counseling
Comments
Dear Danta, Support has…
Dear Danta,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. Support suggest logging back into your HUD account and click on Set up application.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team