Dear Nataly,

A ticket has been opened to address the issue exam launch issue you experienced, and a member of our team has contacted you to reschedule your exam appointment.

Please call 800 448 7149 to provide your preferred time to reschedule. We look forward to resolving this issue and providing a successful exam experience. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Online Proctored Exam Launch Issue

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

• Live Chat: Go to Online Proctoring Support, then click on “Click Here to Chat.”
• Voice: 1-877-313-2008 (U.S.) or +001-602-659-4679 (International)
• E-Mail: OLPsupport@KryterionOnline.com

Hours of Operation: Sunday 8 a.m. Eastern time through Thursday Midnight; Friday and Saturday from 8 a.m. until Midnight