Recieved a phone call from Adrian Klenz in Au Claire, WI. His phone number is (715) 456-4907. He stated that there were no exam centers in his area and that he needed to take the exam online. He stated that buying an external webcam himself was not within the Reasonable Accomodations guidelines, since there was not an option for him to go to an exam center and take a proctored exam. He was told about the Reasonable Accomodations request and stated that he was aware of the request form, but did not think that would be sufficient to resolve his complaint. He wanted to make a general comment about the exam process and was using the phone all as a way of expressing his dissatisfaction about it.
I took down his phone number and told him I would have someone call him back when we discussed the issues he had. After discussing Mr. Klenz issues and possible resolutions, I called him back. He proceeded to tell me that he had contacted Kryterion himself, and was told a webcam would be sent to him free-of-charge so that he could take the online exam. Mr. Klenz stated no further action was needed.