Dear Megan,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information. If you could send us a screenshot of the message you are receiving, that would be greatly appreciated.

We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible. One recommendation is to clear the cache/cookies on any web browsers you are using to access registration.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team