Dear Counselor,

Due to the COVID-19 pandemic, the volume of test centers closing has grown quickly and continues to accelerate at a rate that outpaces resources available. The real time list of closed test centers can be found here: Kryterion Test Center Closures.

In response to this unprecedented volume, Kryterion will automatically reschedule all candidates with appointments at closed centers to a future date when the center is projected to be open again. As earlier dates becomes available, these exams can be re-scheduled again through the HUDHousingCounselors.hud.gov user account to a date convenient to the test taker.

Candidates practicing social distancing or under self-quarantine who are scheduled for exams at test centers that remain open can reschedule an exam up to 72 hours before the appointment. Refunds will not be issued to candidates who fail to reschedule and do not show up to their examination.

Please submit an issue at HUDHousingCounselors.hud.gov/Support or contact Kryterion Support if you have any COVID-19 related rescheduling questions; or if there are fewer than 72 hours before your exam appointment and you would like to reschedule due to social distancing or self-quarantine measures.

Thank you for your patience and understanding as Kryterion and HUDHousingCounselors.hud.gov work to respond to rapidly arising issues during these unprecedented circumstances. 

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

1. Review the webcam requirements before purchasing an external webcam or to verify your current external webcam meets the requirements.
2. Visit Online Testing Requirementst to check equipment compatibility for webcam, microphone, and internet speed
3. Test browser functionality of the exam Calculator provided onscreen during the exam

HUDHousingCounselors.hud.gov cannot provide a webcam. You will not need a webcam if you choose to take the Certification Exam via in-person proctoring at a testing location.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team