I was scheduled for a test this am, but the picture verification did not work. I chatted on their help line, who told me to go back and redo my picture under assessments. By the time I got back in to try to launch my test again, I couldn't get in as it was past my test time. I see they say they count you as a no show, if you are late. I was on time, prior to the complication. I did have IT set this up with me ahead of time, so I would be ready. How do I remedy this?