Ticket from Pearl Cooper - User Account

Why am i only able to use my password once, and then have to reset it, only to read that the reset password can only be used once as well? Is there a way to obtain a permanent password? Username is:pcooper@firsthomealliance.org
email is:pcooper@firsthomealliance.org
phone is: 804.551.7649

email
PCooper@FirstHomeAlliance.org
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