I am trying to log into the FHA connection to register my new agency. I have copied and pasted the response. I passed the test May 13, 2019, Exam ID 17520800. Please advise.

Encrypt: FHA Connection ID
SFADMIN
Mon 4/20/2020, 7:09 PM
seoh.rivera@gmail.com
The request for an FHA Connection ID for LORI RIVERA was rejected for the following reason(s):

SSN not found on Counseling roster

If you have any questions, please email us at sfadmin@hud.gov

Respectfully,

Lori Rivera
407-617-2544
seoh.rivera@gmail.com