If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support:

• Live Chat: Go to Online Proctoring Support, then select “Click Here to Chat" near the bottom of the screen
• Webform: Go to Online Proctoring Support, then enter a question in the field under "How can we help?"

Hours of Operation: Sunday 8 a.m. Eastern time through Thursday Midnight; Friday and Saturday from 8 a.m. until Midnight.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge.