Dear Counselor,

The exam registration instructions and your confirmation email both state that your exam registration must match your government-issued ID. 

First, you must update your name in your HUDHousingCounselors.hud.gov User Profile by logging into your account and selecting "Edit" on the User Profile Dashboard.

Next, you must transfer the update to Kryterion's Webassessor site. In order to transmit the new information to Webassessor: 

• Navigate to the Begin Exam Registration.
• Scroll to the bottom of the page
• Review the information in the registration fields and update the address, if necessary
• Read the acknowledgements and check the boxes
• Select the "Continue to schedule and payment" button to automatically transmit the information to Webassessor

You will arrive at the Exam Status Center on Webassessor which means you have successfully transmitted the updated information to Webassessor. The test center or proctor will have immediate access to the updates in Webassessor. 

Please call Support at 800-448-7149 if you still require assistance. Support is available 8 a.m. - 4:30 p.m. Eastern Time Monday - Friday, except federal holidays. 

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

Counselors maintain their certification status by updating personal information on the HUD Certified Housing Counselor Database Update/Renewal page on FHA Connection. Exam results and counselor application information are stored permanently on FHA Connection. Counselors should become familiar with FHA Connection to understand which steps are required to update and maintain personal information, including changing employers.

It is important to note that agencies are required to validate the end of a counselor’s employment. If a counselor is between agencies, hiring agencies will NOT be able to find the counselor in the database if the previous agency has verified their end of employment in FHA Connection. After the counselor’s end of employment has been verified, they no longer meet the criteria for certification.

In order to demonstrate to hiring agencies that a counselor has been previously certified, it is recommended that counselors maintain a copy of their most recent certificate which names the counselor and the agency. Certificates are available to download and print from FHA Connection only while a counselor’s employment at an approved housing counseling agency is validated in FHA Connection. Each time a counselor’s employment is verified at a new agency, a certificate is available to print with the new agency’s information displayed.

A certificate is not available to print during periods when the counselor is not employed by an approved agency or when the counselor is employed by an approved agency but their employment has not been verified in FHA Connection.

Please visit the HUD Exchange for more information. If you require assistance with FHA Connection Contact housing.counseling@hud.gov and include “FHAC” in the subject line of your message.