Hello,
My name is Valerie Riggs. I took the certification test on 6/27. I was interrupted 5 times during this exam by kriterion for reasons that were not valid. They said I was not viewing the screen and I absolutely was. I performed all the verification tasks successfully during the 5 times of interruption. However, this caused me extreme test anxiety because I had to refocus everytime they were finished and then start my test again. I was very anxious as a result of the 5 interruptions that were proved to be for no reason. I asked for a supervisor on the Kryterion support but they said they dont have them. I would like to see if I can have a credit for this last test so that I may take it again and reschedule. I am asking for the credit due to the 5 interruptions that impacted my ability to concentrate and be successful with the exam that I purchased. Thank you