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RE: In order to take the exam, I had to pay a 2nd time, because I was not able to connect to your portal the first time. I had our IT Admin with me when I tried to enter the first time. I need a refund for the 2nd payment because I could not access 1...
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Kryterion Support
Aug 28, 2023, 10:40 PM (7 days ago)
Hello Holly, Thank you for contacting Kryterion Technical Support. We are sorry to hear that you have had difficulties with your exam. Unfortunately, I can see

Holly Dorough
Aug 31, 2023, 5:23 PM (4 days ago)
Kryterion required I pay for the exam twice, even though I only took the exam 1 time. I tried to resolve the tech issues with the 1st attempt. I could not becau

Kryterion Support
Aug 31, 2023, 6:03 PM (4 days ago)
to me

Hello Holly,

Thank you for contacting Kryterion Technical Support.

We understand that you want to refund your exam. It appears your exam had already expired, and we are unable to make further changes to it. Kindly contact your Test Sponsor, HUD Housing, for advise. For your convenience, I have included the link where you can reach them:
www.hudhousingcounselors.hud.gov/support

Please let us know if you have any further questions or concerns; you can start a live chat with us via the hyperlinks at the bottom of this email. Your case number is 1168252, please have this number ready when you get in touch.

Have a great day and stay safe!