I am writing to inquire about the possibility of canceling my upcoming certification exam and requesting a refund of the fees paid for the exam. I had originally registered for the HECM Exam Certification Exam scheduled for October 31st 2023. However, due to unforeseen changes to my position and job requirements, I am now unable to take the exam as planned. I understand that your organization may have specific policies regarding cancellations and refunds, and I would greatly appreciate your guidance in this matter.

Could you please provide me with information on the cancellation process and any applicable refund policies? I would like to know if it is possible to cancel my exam reservation and, if so, what steps I need to follow to initiate the cancellation process. Additionally, I am interested in understanding the timeline and conditions for receiving a refund of the exam fees. I appreciate your prompt attention to this matter, as it will greatly assist me in managing my exam-related arrangements. Please feel free to contact me via email at msoto@yorkcity.org or by phone at 717-846--2926 if you require any further information or clarification from my end.

Thank you for your understanding and assistance in this matter. I look forward to your response and guidance regarding the cancellation and refund process.