Issue: Caller needed clarification The caller has previously been certified as a "homebuyer's counselor," and had just discovered the website and was confused about how it differed from what she had done before.
Support: I explained about the law and the change in the certification process.
Issue: She asked how "they" would know if she had taken the training. I explained the training is not required, only the exam. She was confused about the certification process, as she had been individually certified before, so how was this different?
Support: I explained that the certification would now be done individually through the certification exam on the website. When she felt she understood, she disconnected.