Our No Show and cancellation policy states that for a reschedule at a testing center is 72 hours prior to your exam date.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100.
Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time.
Our records indicate your exam was scheduled for June 14th and you rescheduled on June 12th. We are unable to offer you a refund on your reschedule fee.
Refund request of $85 exam reschedule fee. I rescheduled within the 24 hour period and was still charged. Please refund back to my credit card account.
HUD's Office of Housing Counseling
Comments
Dear Felda, Our No Show and…
Dear Felda,
Our No Show and cancellation policy states that for a reschedule at a testing center is 72 hours prior to your exam date.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100.
Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time.
Our records indicate your exam was scheduled for June 14th and you rescheduled on June 12th. We are unable to offer you a refund on your reschedule fee.
Sincerely,
The HUDhousingcounselors.com Support Team