Hello, I'm Julio Lopez Rodriguez a Talent Development Leader from GreenPath Financial Wellness. Here I'm in charge of the HUD certification for our housing counselors. We are currently in the middle of a certification training and one of our counselors is unable to get in the HUD website due to the new MFA (Mutil-Factor Authentication). Her name is Fatima Glass and she left you a message a couple days ago with no response. She really needs access as she needs to schedule her certification very soon. Is there a way that her account can ge reset or you can send the barcode that needs to be scanned so that she can set her MFA as soon as possible? Thanks in advance Julio Lopez 248-410-6174