Figured out the problem--the email was incorrect (volunsteersteward-talkmsgso@yahoo.com was submitted when it should have been volunteersteward-talkmsgso@yahoo.com) NEW problem: Will not allow the username . PLEASE reset the account to dismiss the first/incorrect email address AND remove the username so that it can appear on the corrected information email: volunteersteward-talkmsgso@yahoo.com username: futurecounsellor