I can not access the 2 step authentication process. I need the QR code or set up Key to set up through Google Authenticate. I did not have an authenticator prior to signing up and set that afterward. Please help me access my account so I can continue with training.
Thank you.
email
ellisdeborah@ymail.com
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HUD's Office of Housing Counseling
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Hello,Support has disabled…
Hello,
Support has disabled your two factor authentication. You will need to set it up again, but please be sure to follow the instructions on how to set it up properly so that you are able to log in in the future.
Below are two links to two of the authenticators that will work with the required Two Factor Authentication to log into your account. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.com Support Team