Hello,

Support has disabled your two factor authentication so that you are able to set it up on your new phone.

Below are two links to two of the authenticators that will work with the required Two Factor Authentication to log into your account. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Sincerely,

The HUDhousingcounselors.com Support Team