Ticket from Cassandra Gomez - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Suppo… on Wed, 09/18/2024 - 11:33

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Hello,

Support has reset your account, you may now use two factor authenticator to log in. Please note you will be asked and must enter in a new and unique code from your authenticator app each time you log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Sincerely,

The HUDhousingcounselors.com Support Team

I am unable to login to my HUD user account, when I put in my username and password it says to "Contact support to reset your access" and when I try to reset my password it also says "Contact support to reset your access" and does not take me to a screen where I can reset my password. Instead it takes me to the main home page. I need to register for my HUD exam ASAP
email
cassandra.gomez@carecendc.org
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