I set up two factor auth. However, I set it up in another app, so it does not work on this account. How do I reset the two-auth factor? I was trying to reset my password to do that but it is asking for the qr code which I no longer have. What do I need to do from here to proceed? Thanks in advance!
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keribanaszewski@gmail.com
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HUD's Office of Housing Counseling
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Hello,Support has disabled…
Hello,
Support has disabled your two factor authentication. You will need to set it up again, but please be sure to follow the instructions on how to set it up properly so that you are able to log in in the future.
Below are two links to two of the authenticators that will work with the required Two Factor Authentication to log into your account. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.com Support Team