Ticket from Kiley Wayns - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Suppo… on Mon, 09/30/2024 - 07:59

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Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Also attached are PDF files detailing how to set up TFA. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Sincerely,

The HUDhousingcounselors.com Support Team

Submitted by Anonymous (not verified) on Sun, 09/29/2024 - 11:59

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Original Ticket Body: Hi-

I am unable to access my account. It is an emergency as I need the modules for class tomorrow. Please help me.

Submitted by Customer Suppo… on Mon, 09/30/2024 - 07:57

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Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Also attached are PDF files detailing how to set up TFA. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Sincerely,

The HUDhousingcounselors.com Support Team

Hi- I called last week and have not heard back from the Tech Support department. So, I created another account and ticket under my other email address. Both accounts I am unable to access. Error message: contact Support to reset
email
kiley.wayns@gmail.com
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