Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Apple:

Download Authenticator 

INSTALL GOOGLE AUTHENTICATOR 

Tip: To use Google Authenticator on an iPhone or iPad, you need the latest operating system for your device. 

Set up Google Authenticator for your Google Account
1. On your iPhone or iPad device, go to your 2-Step Verification settings for your Google Account.
• You may need to sign in.
2. Tap Set up authenticator.
3. Follow the on-screen steps.

Android:

Download Authenticator

INSTALL GOOGLE AUTHENTICATOR 

Important: To use Google Authenticator on your Android device, you need Android version 5.0 or up. 

Set up Google Authenticator for your Google Account
1. On your Android device, go to your 2-Step Verification settings for your Google Account.
• You may need to sign in.
2. Tap Set up authenticator.
• On some devices, tap Get Started.
3. Follow the on-screen steps

Sincerely,

The HUDhousingcounselors.com Support Team