Comments Dear Pamela, When attempting… Dear Pamela, When attempting to sign in you will want to enter the CAPTCHA Characters first, this is because the two-factor code regenerates a new code every 30 seconds. Once the CAPTCHA has been entered then add the TFA 6 digits. This should help the log in process. Sincerely, The HUDhousingcounselors.com Support Team Log in or register to post comments Log in or register to post comments I've made 6 attempts to update a new password. Either the Google Authenticator code is incorrect, or it's the CAPTCHA. HELP!! email housingcounselor@clintonhillaction.org Archived Unarchive
Dear Pamela, When attempting… Dear Pamela, When attempting to sign in you will want to enter the CAPTCHA Characters first, this is because the two-factor code regenerates a new code every 30 seconds. Once the CAPTCHA has been entered then add the TFA 6 digits. This should help the log in process. Sincerely, The HUDhousingcounselors.com Support Team Log in or register to post comments
HUD's Office of Housing Counseling
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Dear Pamela, When attempting…
Dear Pamela,
When attempting to sign in you will want to enter the CAPTCHA Characters first, this is because the two-factor code regenerates a new code every 30 seconds. Once the CAPTCHA has been entered then add the TFA 6 digits.
This should help the log in process.
Sincerely,
The HUDhousingcounselors.com Support Team